Company

Strategic Service Consulting GmbH

Strategies for the success of your service business

Best practices for your service and shared service management

Strategic Service Consulting (SSC), headquartered in Berlin, specializes in crafting strategic concepts with a focus on practical feasibility. We initiate the process by formulating the strategy and scrutinizing business processes, ultimately designing the optimal service workflow tailored to your company. Our approach seamlessly integrates the benefits of traditional strategy and IT consulting.

Business processes as a factor for success

Effective business and service processes form the core of success for modern companies. It is within these processes that the potential for optimization and an enhanced competitive position is found. Specifically, the proficiency with which information technology aligns current and future business requirements, needs, and communication across all stakeholders in value creation into streamlined processes determines the effectiveness of a company. In essence, the stronger the alignment between business and IT, the more impactful the company's operations will be. Despite the widely acknowledged significance of efficient IT structures for a company's economic success, there is often a distinct separation between the definition of requirements at the strategic level and the subsequent implementation of resulting recommendations.

Strategies that can be implemented

Strategic Service Consulting establishes the link between strategy and implementation. Starting with the strategy and through the analysis of business processes, we model the ideal service process for your company, combining the advantages of classic strategy and IT consulting. Established top-management consultants collaborate seamlessly with implementation-experienced IT experts from project initiation, working hand in hand to develop holistic and, above all, actionable solutions. Strategic, domain-specific, and IT-technical requirements are integrated equally, ensuring a result optimized for the benefit of our clients. Without disruptions in consulting performance and with a focus on your business processes.

Long-Term Customer Relationships

Among our satisfied customers, with whom we typically share a long-standing and successful collaboration, are not only medium-sized enterprises but also renowned, DAX-listed companies from various industries. Leveraging our understanding of their specific needs and requirements, the expertise of strong partners, and the proven strategic know-how of our consultants in numerous large projects, Strategic Service Consulting excels in providing optimal customer support. We identify and realize potentials, generate a positive Return on Consulting in the short term, and consistently act successfully through thoughtful decision-making.

Strategic Service Consulting

The Service Consulting company of Serviceware SE

Strategic Service Consulting GmbH is a subsidiary of Serviceware SE. With Serviceware solutions, you maximize the service quality and experience for your customers while minimizing the costs of service delivery. The range of services covers all aspects of service digitalization, from strategy and business models to the necessary applications and infrastructure, including solution operation.

By choosing Serviceware, you opt for a proven partner that has been on a continuous growth trajectory since 1998. The group, with over 500 employees across 14 European locations, currently supports more than 1,100 customers from various industries, ranging from medium-sized enterprises to numerous DAX-listed companies, on their journey towards digital, fast, and efficient services.

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